TERMS & CONDITIONS

TERMS & CONDITIONS FOR TARANAKI EXECUTIVE LIMITED (TRADING AS T E TAXIS)

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Current as of January 21, 2026

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1. Fare Structure and Payment

• Payment Policy: Payment is generally made upon completion of the journey via Cash, EFTPOS, Visa/Mastercard, or via an approved company account.

• Standard Tariffs: Our rates are transparently displayed within each vehicle:

  • Flagfall: $3.70

  • Distance Rate: $5.20 per kilometre

  • Waiting Time: $0.80 per minute

• Mandatory Surcharges:

  • Public Holiday Surcharge: $5.00

  • Out of Town Surcharge: $40.00

• Total Mobility: Valid cards are accepted. The current subsidy is 75% (Note: Scheduled to adjust to 65% on July 1, 2026).

• Right to Request Prepayment: Drivers reserve the right to request a prepayment of the estimated fare before the journey commences. This is standard practice for long-distance or late-night travel.

• Call Centre & Set Fares:

  • Customers may request and agree upon a Set Fare at the time of booking through our call centre/dispatch office. A fare confirmed by dispatch at the time of booking is binding.

  • For all other trips, any Set Fare must be requested by the passenger and agreed upon with the driver before the journey commences.

  • If no Set Fare is agreed upon upfront (via the call centre or with the driver), the standard displayed tariffs will apply.

2. Bookings and Vehicle Supply
Taranaki Executive Limited (T E Taxis) reserves the right to alter booked vehicles due to unforeseen circumstances. We will provide a vehicle of a similar standard wherever possible.

3. Safety and Security (Approved Cameras)

• Surveillance: For the safety of passengers and drivers, all vehicles are equipped with approved security camera systems.

• Privacy: In accordance with the Privacy Act 2020, footage is handled strictly for safety, security, and incident investigation.

4. Passenger Conduct and Soiling Fees

• Soiling Fee: A cleaning and vehicle downtime fee of $200.00 (GST inclusive) will be charged to any passenger who soils the interior of the vehicle.

• Right to Refuse Service: Under the Land Transport Rule: Operator Licensing 2017, drivers may refuse carriage to any person who is intoxicated, abusive, or whose condition threatens safety.

5. Regulatory Compliance

• Professional Standards: All drivers hold a valid Passenger (P) endorsement and display their photographic driver ID card in a prominent, visible position.

• Route Selection: Unless a Set Fare or specific route is agreed upon, drivers must take the shortest or most convenient route.

6. Liability and Consumer Rights

• Consumer Guarantees: These terms do not limit your rights under the Consumer Guarantees Act 1993.

• Personal Injury: Liability for personal injury is covered by the New Zealand ACC scheme.

• Service Delays: T E Taxis is not liable for delays caused by circumstances beyond our control.

7. Amendments
Taranaki Executive Limited reserves the right to update these terms. Current terms are available on our website and displayed within our vehicles.